RIGHTS BOOKLET

A. Personal and Family Support

The Kidnapped and Missing Persons, Returnees, and their Families Administration, together with the various government departments, provides you with personal liaisons and a variety of relevant professionals. Each family of a captive, missing person, or returnee has been allocated a civilian-personal liaison by the Administration, whose role is to address all the unmet civilian needs identified by the family representatives. The liaison is available 24 hours a day and serves as a direct link between you and the government ministries in order to provide a quick and accessible response. Working at the Administration are family case counsellors who coordinate all the family-related issues with government and ministerial officials and with the heads of various fields within the Administration including housing, finance, digital, property tax, health, social security etc. Furthermore, each family is accompanied by a Social Security (Bituach Leumi) rehabilitation officer, a social worker from the Ministry of Welfare, and a lawyer from the Ministry of Justice who provides legal assistance. The state also provides returnees and their families with a coordinating nurse appointed by their Kupat Cholim and the Ministry of Health. Alongside the civilian liaisons and professionals, each family is appointed a liaison officer from the IDF Human Resources Directorate, whose role is to accompany and update the family on all operations and intelligence related matters regarding the status of the captive/missing person. All the people and entities accompanying the families work collaboratively and update each other to synchronize information and to ensure that the responses given to you best meet your needs. The role of the Administration's Policy and Government Relations Division is to identify legal needs which require legislation and policy resolutions, and to advance them with the relevant professional entities and policy makers.

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