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In-flight Internet Service

Connect to Wi-Fi 1 Switch your mobile device to flight mode 2 Login to EL AL WI-FI network 3 Scan the code using the camera on your device Troubleshooting information: What to do if the portal homepage does not load automatically? Please open the browser and type in the following URL address: wifi.elal.com. When trying to connect to wifi.elal.com, I have received a message similar to ״Your connection is not private״: Select > Advanced > or > Show Details > and proceed to the website by clicking on > Continue in an unsecure mode > or > Visit this website. The actual message depends on your browser. What if I cannot connect to the EL AL Wi-Fi network? Go to the network settings on your device, select EL AL Wi-Fi network and click on > forget this network. Then, re-select the EL AL Wi-Fi network, open the browser and type wifi.elal.com or alternatively, scan the barcode at the back of the brochure. How to upgrade the Wi-Fi plan? Go to the portal homepage or type wifi.elal.com into the address bar, select the preferred Wi-Fi plan and continue to payment. The system will automatically calculate and charge the difference between the two plans. How to swap devices after purchasing Wi-Fi service? Connect to the EL AL Wi-Fi network and type “wifi.elal.com” in the browser. On the menu in the portal homepage, select “Switch Wi-Fi to this device” and enter the email address with which you initially purchased the service. The Wi-Fi plan will be automatically transferred

SCAN ME TO CONNECT:

Enjoy!

to the new device. You can only use one device, associated with one email address at a given time.

• At this stage the service is unavailable on flights to the Far East, South Africa and on 737 fleet.

Wi-Fi is available on EL AL's European and North American routes on selected aircraft • Please switch your personal device to airplane mode, then enable your Wi-Fi • EL AL Wi-Fi is subject to the terms and conditions as detailed on the portal homepage • In the absence of satellite coverage in certain regions or in areas with regulatory restrictions, the service will not be available • Audio or video calls (such as Skype, FaceTime) are not enabled on the EL AL Wi-Fi network • The price of the Wi-Fi is for one flight segment and one device at a given time • The EL AL Wi-Fi network is secured by accepted industry standards. Nevertheless, caution should be taken when opening files and links and browsing on unfamiliar websites • The service is provided by Viasat, which bears sole responsibility for the service and subject to the service terms and conditions as detailed on the portal homepage • Further information about the service can be found on the portal homepage under > Help.

ATMOSPHERE APRIL 2025 52