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Employees Of The Month

EL AL’s Customer Service Division ensures each flight is a memorable experience Meet the people behind the service

Amit Michaeli Ramp Controller, Operations Department, Israel Station When a couple expressed concern about their pet, Amit went beyond the standard requirements of his role. He personally verified that the animal was safe and being handled properly, then took the time to update the passengers. His proactive approach and personal attention provided reassurance during a stressful moment and helped create a calmer, more positive travel experience. Yakir Inal Flight Attendant, Cabin Crew Department, Cabin Crew Division Yakir’s excellence is reflected in the consistent praise he receives from passengers. Throughout the year, passengers highlighted his attentive, warm and highly personalized service. Whether reassuring a young child during a flight or assisting passengers in challenging situations, Yakir consistently demonstrates professionalism and care. Passengers are always remarking upon his kindness, dedication and commitment to creating the most pleasurable travel experience. When a young passenger experienced difficulties during the departure process, Shirley immediately stepped in with exceptional sensitivity and care. She personally accompanied the passenger throughout the journey, providing reassurance, patience and guidance every step of the way. Her calm presence and genuine concern helped build confidence, ensuring a positive and supportive experience from departure through boarding. Paz Mashiah Aircraft Catering Loader, Catering Supply Dep., In-flight Service Opertions Safety in aviation often depends on employees who notice what others might miss. Paz consistently demonstrates responsibility, professionalism and a strong commitment to safety procedures. Through careful attention to detail and the ability to identify issues in real time, he helps maintain a safe working environment and supports smooth, reliable operations. His daily actions reflect the importance of vigilance, accountability and doing the right thing at the right moment. Shirley Ozinsky Special Team Attendant, Special Team Israel Station, Israel Station

Galia Ginat In-Flight Service and Safety Manager, Cabin Crew Division During an unusual in-flight situation, Galia demonstrated calm leadership and professionalism. She successfully balanced operational responsibilities with genuine care for the passengers, ensuring they were informed of the situation and were reassured throughout the event. Her ability to respond attentively to individual needs while maintaining a sense of confidence and stability contributed significantly to the onboard experience. Both passengers and fellow crew members praised her patience, sensitivity, commitment and dedication to providing optimal service.

Christel Schwartzberg Zurich Station Manager, Ground Operations Passengers and air crew members often praise Christel for her availability, dedication and determination to find solutions, even in complex situations. Over the years, she has assisted many passengers in reaching Israel under challenging circumstances and has coordinated support for several groups requiring special assistance. Her work is characterized by continuous guidance, professionalism and respect throughout every stage of every flight. Christel has received many messages of appreciation and gratitude, including a formal letter of recognition from the Israeli Ambassador to Switzerland.

Hadas Waksman Customer Service Agent, Social & Digital Unit, Customer Service Division

When Hadas received a message from a young boy in difficult circumstances who dreamed of becoming an EL AL flight attendant, she went above and beyond to create a meaningful and inspiring experience for him, getting her colleagues to show him a bit of the airline's inner workings, which left a lasting impact on the boy and his family, demonstrating the power of personal initiative.

*Employees of the Month are selected through the “Voice of the Customer” Forum, one of the most important management tools within the Customers Service Division. The forum reviews customer feedback and survey results throughout the customer journey to better understand the factors that influence customer satisfaction, promote continuous improvement and ensure that EL AL continues to provide an even better service experience across every customer touchpoint. 43 ATMOSPHERE SEPTEMBER 2026