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For the first time: EL AL joins APEX’s highest ranking tier – the world’s top 25 airlines EL AL NEWS

42 ATMOSPHERE OCTOBER 2025 and contributing approximately 12,000 volunteer hours, despite about 16% of its employees being drafted for In 2024, EL AL published its annual ESG report, reflecting its activities in the fields of society, environment, and corporate governance. The company emphasized its commitment to national resilience by maintaining the “air bridge” to Israel, assisting in the repatriation of citizens from abroad, and transporting essential cargo. At the same time, it demonstrated significant social involvement: collaborating with the Hostages’ Families Headquarters, granting benefits to soldiers and reservists, For the fifth consecutive year, EL AL Israel Airlines has been awarded the prestigious Five-Star Service rating by the Airline Passenger Experience Association (APEX), in recognition of excellence in onboard service. This rating is based on millions of passenger reviews across more than 600 airlines worldwide, evaluating five key aspects of the flight experience: cabin crew service, food and beverages, in-flight entertainment, seat comfort, and Wi-Fi connectivity. Fewer than 7% of airlines reviewed received a five star rating, underscoring the global recognition of EL AL’s service quality. This year marks a historic milestone for EL AL, as the airline is included for the first time in APEX’s list of the world’s top 25 airlines. The list features leading international carriers such as Singapore Airlines,

From the right: Oren Cohen Butansky, EVP Customer Service and Customer Experience at EL AL, Dina Ben Tal Ganancia, EL AL CEO, and Joe Leader, CEO of APEX | Photo: EL AL Spokesperson

Cathay Pacific, Qantas, JetBlue, and Lufthansa—placing EL AL among the most respected and influential names in global aviation. This achievement highlights the airline’s commitment to continuous service improvement, as part of its long term strategic plan. national defense. On the environmental front, the company received IATA’s IEnvA certification, began using sustainable aviation fuel, and signed a landmark fleet renewal and rejuvenation agreement. Socially, for the fourth consecutive year, EL AL earned the highest APEX service ranking, expanded service accessibility, and published an employee engagement survey indicating high satisfaction levels. In terms of governance, the company strengthened female

APEX (Airline Passenger Experience Association) is a global non profit organization that has been advancing the passenger experience in aviation for over 40 years, in collaboration with IFSA (International Flight Services Association) and FTE (Future Travel Experience).

EL AL's 2024 achievements in the field of ESG

Photo: EL AL PR

In July 2024, EL AL was awarded a Platinum ranking in the Maala ESG Index, positioning it among the leading companies in Israel in the ESG field.

representation on its board of directors and developed a corporate heatmap.