Ministry of Economy and Industry | Directorate General of Labor

ANNUAL SUMMARY REPORT 2021

Diagram 3 | Query Response Time

120

Over 7 days 1-7 days Within 1 day

356

1262

2 | Channels for Submitting a Query

Diagrams 4 and 5 show that themain channel of communicationwith the Commissioner's Unit is via its email however the data indicates that foreign workers prefer to use WhatsApp to contact the Unit, apparently because of the app's easy use and accessibility via a mobile phone.

Diagram 4 | Employees' Queries

2

Public Inquiries Dept. WhatsApp Telephone Email

502

428

191

13