Ministry of Economy and Industry | Directorate General of Labor

Diagram 2 | No. of Monthly Queries in 2021

250

227

178

200

156

154

151

151

147

150

141

150

120

103

72

100

50

0

Jan.

Feb.

March Apr.

May June July Aug.

Sep.

Oct.

Nov.

Dec.

No. of queries

Diagram 2 presents the number of monthly queries, revealing a monthly average of 146 queries and a daily average of 5. It should be noted that the daily average takes into account queries received on Shabbat and holidays and does not reflect queries that take several days to resolve. Furthermore, the figures reflect the influence of external events on the number of monthly queries. For example, the increase in queries during February-March reflects the national vaccination campaign conducted to eradicate the Covid virus. The figures demonstrate the tremendous effort invested by the Commissioner's Unit in handling queries. Many queries repeat themselves such as requests for information that are usually answered specifically and immediately, however many queries require ongoing attention. Despite the increase in the number of queries, the average response time declines each year as can be seen in the diagram below:

Year

2019

2020

2021

Average Response Time (in days)

3.33

2.18

1.72

Moreover, throughout this period, most of the queries submitted to the Unit were answered within one working day, and in 2021, approximately 72 percent were answered within this time. Diagram 3 shows the distribution of response time to queries throughout the year.

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