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Employees Of The Month . . . Meet EL AL’s Customer Service Division Employees Of The Month. The people behind the service, turning every flight into a positive and memorable experience. Meet The People Behind The Service

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Renana Kalifon Customer Service Agent, Customer Service Call Center, Customer Service Division Some service professionals leave a lasting impression long after the conversation ends, and Renana is one of them. Consistently recognized through customer commendations, she combines professionalism, patience and genuine kindness to make every caller feel valued and supported. Renana invests time and thoughtful effort in finding accurate and creative solutions while serving as a dependable professional resource within the call center. Her dedication and human-centered approach reflect EL AL’s commitment to service excellence every day team, Yuval carries out thorough inspections, identifies potential issues in advance and helps ensure a seamless experience for passengers. When challenges arise with the in-flight entertainment system, she approaches them with creativity and resourcefulness, finding alternative solutions that maintain passenger satisfaction. Her initiative, reliability and professionalism make her an important contributor to the overall customer experience. . . . . Tamar Gev In Flight Service and Safety Manager, In Flight Service and Safety Managers Department, Cabin Crew Division Even in the most challenging situations, Tamar brings together professionalism and genuine care. During the recent strike disruption, she was assigned to a turnaround flight to Milan and faced significant delays affecting both passengers and crew. With composure, determination and sensitivity, Tamar guided her team, reassured passengers and attended to every detail. Her ability to transform a complex situation into a respectful and caring service experience reflects her deep commitment to excellence and EL AL’s service values. Yuval Shem Tov Technical Support Supervisor, Technical Support, Israel Station Behind every successful flight are dedicated professionals working behind the scenes. As part of the technical support .

38 ATMOSPHERE NOVEMBER 2026 . . . . Shahar Sabbagh | Check-In Counters Supervisor, Customer Service, Israel Station When a flight cancellation left an elderly tourist without essential belongings for her extended stay, Shahar chose to go far beyond what was expected. She arranged a warm meal at the hotel, secured necessary clothing items and personally followed up to ensure everything arrived and that the passenger was comfortable. Through empathy, resourcefulness and exceptional care, Shahar transformed a difficult situation into a meaningful human connection, delivering service that truly recognized the person behind the passenger. . . . Maayan Hiyut Desta | Flight Attendant, Cabin Crew Department, Cabin Crew Division During a flight from Bangkok to Tel Aviv, a passenger who became unwell received exceptional support from Maayan. Throughout the long journey, she remained by the passenger’s side, offering comfort, reassurance and attentive care to both her and her family. Her calming presence and personal approach helped turn moments of uncertainty into a safer and more supportive experience. Through natural professionalism and heartfelt compassion, Maayan demonstrated how outstanding service can leave a lasting impact long after the flight has landed.

Nurit Esther Gour Head of Front Line Unit, Front Line Unit, Customer Relations Division . .

The true meaning of service often reveals itself during life’s most difficult moments. When Nurit learned that a passenger had been injured while disembarking in Paris and required surgery, she personally reached out to offer assistance and support. She guided the passenger through the process, helped coordinate return travel and baggage arrangements and remained in contact with the family. Through compassion, initiative and genuine concern, Nurit demonstrated the importance of seeing the individual behind every inquiry.

Photos: courtesy of EL AL . .