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Employees Of The Month

Meet EL AL’s Customer Service Division Employees Of The Month. The people behind the service, turning every flight into a positive and memorable experience. Meet The People Behind The Service

Anat Meir Baggage Service Agent – Israel Station

Rachel Chandali Top Platinum Account Manager, Top VIP - Customer Relations Rachel manages customer accounts within the service division and supports customers through complex and sensitive situations with attentiveness, patience and professionalism. She approaches every inquiry with a personal touch, ensuring customers feel heard, understood and supported. Recently, Rachel provided dedicated and ongoing assistance to a customer, earning exceptional appreciation and praise for her outstanding care. May Ries VIP & Social Representative, Social & Digital Unit - Customer Service May is part of the Executive Response Team, which handles complex issues and sensitive customer inquiries while providing professional support. She consistently demonstrates exceptional dedication and commitment, treating every inquiry with sensitivity and professionalism. Through her personalized approach May ensures that every customer feels valued, supported, and cared for. attentive service every step of the way. He is recognized for his commitment, availability and willingness to help whenever needed. Today, as a shift manager, Ibrahim continues to lead by example through his positive approach and personalized service, helping passengers feel confident and at ease from the very beginning of their journey. Mor Ben Kalifa Aircraft Catering Loader - In-Flight Service Operations Mor is responsible for the loading and supply of catering products and onboard service equipment and plays an important role in ensuring a consistent, high-quality service experience for passengers. Throughout his work, he has received numerous positive commendations for his professionalism, accountability and strong service mindset. Mor’s precision and organized approach contribute every day to a pleasant and enjoyable flight experience. Anat handles passenger baggage inquiries and assists in locating and returning personal belongings to their owners. Alongside her daily responsibilities, she dedicates significant effort to identifying the owners of unclaimed items. Recently, she succeeded in locating a family that had spent a long time searching for a treasured pair of tefillin that had been passed down through generations. Thanks to her thoroughness, persistence and determination, the search concluded with an emotional reunion between the family and an item of deep sentimental value. Ibrahim Badian PRM Assistance Agent – Israel Station Ibrahim assists passengers requiring special support throughout the terminal, providing personalized, professional and

Daniele Pasquali | EL AL Representative Venice Station - Ground Operations, Flight Op. Div Daniele oversees EL AL’s operations and passenger services in Venice. Recently, he managed an unusual case involving a passenger’s dog that required urgent medical attention. Daniele located the passenger, accompanied the passenger to a veterinary clinic, ensured the dog received professional care and assisted in arranging accommodation during the recovery period. Through his dedication, quick response and genuine care, he helped save the dog’s life while providing exceptional support during a challenging situation.

Lilach Erdan | In-Flight Service and Safety Manager - Cabin Crew Operations Lilach, an In-Flight Service and Safety Manager, joined EL AL in 2000 and began her career as a flight attendant. Over the years, she has distinguished herself through her professionalism, sense of responsibility and genuine care for passengers and colleagues alike. Lilach exemplifies sensitivity, dedication and wholehearted service, creating an outstanding experience for both passengers and flight crews. Her commitment to excellence and personalized service has made her a role model who embodies EL AL’s values every day.

91 *Employees of the Month are selected through the “Voice of the Customer” Forum, one of the most important management tools within the Customers Service Division. The forum reviews customer feedback and survey results throughout the customer journey to better understand the factors that influence customer satisfaction, promote continuous improvement and ensure that EL AL continues to provide an even better service experience across every customer touchpoint. 41 ATMOSPHERE AUGUST 2026 2026 אוגוסט אטמוספירה